Kristopher Yarbary

Phone: 214-240-7200

Email: kyarbary12@gmail.com

PO Box 111371 Carrollton, TX 75011

Objective

To obtain a meaningful and challenging position that enables me to learn new things to further my ex

perience.

Education

High School Diploma, Wichita High School Southeast 2004

Western Governor’s University, pursuing Bachelor’s Degree, Information Technology/Security

Comptia A+ Certifed

Positions Held

Compucom:

09/1/2015 to Current

7171 Forest Ln

Dallas, TX 75230

General responsibilities include:

  · First level support through taking calls and handling the resulting incidents or Service Requests, using the incident ma

nagement and request fulfillment processes, in line with Service Desk objectives.

Extreme Reach:

-CONTRACTRobert

Half Technology

09/15/2014 to 11/14/2014

750 W. John Carpenter Frwy

Irving, TX 75039

General responsibilities include:

  · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and

hardware.

  · Respond to queries either in person or over the phone, or through email

  · Maintain daily performance of computer systems.

  · Walk customer through problem-solving process.

  ·

Install computer peripherals for users.

  · Follow up with customers to ensure issue has been resolved.

  · Active Directory password resets, and permissions assignments

Frontier Communications:

03-03-2014 to 09/17/2014

16 805 Central Expy S

Allen, TX 7501307

(972) 908- 4188

General responsibilities include:

  ·

  · Configuration of client's equipment to connect to the Internet via modem

  · Configure software to connect to Internet application servers.

  ·

  · work independently and efficiently to meet deadlines.

  ·

  ·

  ·

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

  · Obtain general understanding of OS and application operations related to company offered services.

  ·

  ·

Provide training to clients in the use of system and applications as related to Internet.

Identify and correct or advise, on operational issues in client computer systems.

Perform creation of new accounts using company provide software tools.

promptly answer support related email, phone calls and other electronic communications.

troubleshooting MS Office including Outlook, OWA, Blackberries, and wireless technologies

Experience with Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level

permissions for Advanced Technical solutions

Microsoft:

CONTRACT8/12/2013

– 12/26/2013 Tier 3 Escalation Support

Tier 3 Escalation Engineer (contract)

7001 Highway 161

Irving, TX

Volt Consulting - 817.490.1500

Siun Garvey

General responsibilities include:

  ·

Place outbound communications (Email) to customers with pending issues

  · Maintain a provided excel spreadsheet to track all daily contacts, KPIs, and other misc data

  · Gather data and document proper systems per customer requirements

  · Responsible for basic customer and team communications via email, memos, and voicemail

  · As needed to assist with service levels, troubleshooting technical issues on phones, computers, and other items

Iqor:

CONTRACTOutbound

Escalation Support (contract)

05/10/2013 to 06/20/2013 Inbound Tech Agent

06/21/2013 to 08/10/2013 Outbound Escalation Support

1122 Alma Rd

Richardson, TX

800-811-4214

Aarika Dulaney

General responsibilities include:

  ·

  · Maintain a provided excel spreadsheet to track all daily contacts, KPIs, and other misc data

  · Gather data and document proper systems per customer requirements

  · Responsible for basic customer and team communications via email, memos, and voicemail

  · As needed to assist with service levels, troubleshooting technical issues on phones, computers, and other items

Place outbound communications (Phone and Email) to customers with pending issues

At&t:

Uverse Dispatcher Loader

03/19/2012 to 05/02/2012 Dispatcher

05/03/2013 to 03/12/2013 Loader

208 S. Akard

Dallas, TX 75202

2144868931

Brent Propes

General responsibilities include:

  ·

  ·

Ensure timely and efficient movement of technicians according to technician's orders and schedules.

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests,

specifications, or needs, using radios or telephones.

  · Arrange for necessary repairs to restore service and schedules.

  · Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way

radios.

  · Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.

  ·

  · Receive or prepare work orders.

  · Oversee all communications within specifically assigned territories.

  · Monitor personnel or equipment locations and utilization to coordinate service and schedules.

  · Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other

Prepare daily work and run schedules.

Qualifications

  ·

  ·

  · Typing proficiency: 40-45 wpm

  · Over 15 years of experience with diagnosing, troubleshooting, building, repairing computers

Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.

Excellent communication (oral and written), interpersonal, organizational, and presentation skills.